TMC new operator training

KC Scout is made up of a skilled group of experts all working towards one goal: reducing traffic jams by improving rush-hour speeds, increasing safety, decreasing incidents, and responding to traffic situations. A key part of this group are the traffic management center operators - the eyes and ears of KC Scout.

KC Scout strives to invest in its team to ensure they employ the best of the best. So how are these operators trained? In addition to the wide variety of experience they bring to KC Scout, the team is also provided with additional training from an expert - Training and Innovations Coordinator, Mary Bundridge.

Bundridge got her start in traffic management at KC Scout as an operator herself. Over the years, she worked her way up and gained a wealth of supervisor and project management experience. She now shares her knowledge with multiple traffic management centers by hosting workshops and various trainings.

"Even though I now support several TMCs, I have to admit, I have a soft spot for KC Scout," explains Bundridge. "This team has my heart and it was my privilege to host the training workshop," she finishes.

Most recently, Bundridge hosted a KC Scout TMC training workshop from July 13 to July 29 of this year. This training provided orientation and systems training for three new operators. The goal of the twelve day workshop was to equip each new operator with the base skills needed to successfully operate core TMC systems and apply TMC processes. 

The class was divided into three stages. The first stage provided detailed review and hands-on use of the ATMS system in a classroom setting. Operators took turns entering, updating, and clearing incidents. The team then reviewed quality control, communication, and incident management processes. The second stage introduced the operators to real time operations by having them shadow other operators and completing TMC tasks. Operators then completed an assessment of their system knowledge and ability through task based demonstration in the ATMS test environment. Finally, they were paired with a training buddy to transition to live operations.

Working together to train new operators alongside current operators is just another great example of how KC Scout works together as one team. 

"The TMC can be a fast paced and unpredictable environment," explains Bundridge. "The training buddy guides the operator through managing and balancing the various and changing demands of real time operations. Additionally they provide direct support through the operator’s first six months on the job."

The KC Scout TMC training workshop provided focused instruction on systems and processes in an environment that encouraged in-depth discussion and progression independent of TMC operational demands. This minimized impact to daily operations while building confidence and skill in our newest team members.

"I can't thank the KC Scout team enough for the support and encouragement extended to our newest TMC operators," Bundridge says.