The Power of Preparation & Planning

-

 

The KC Scout Team is known for staying calm under pressure and delivering quick, effective solutions. That skill was on full display July 3rd during Match 5 of the FIFA World Cup in Kansas City.  Ahead of Match departure, concerns were raised about an intersection located close to a major traffic exit route which lost signal power, thereby risking traffic backing up onto the interstate. MoDOT Director of Safety and Emergency Management, Chris Engelbrecht, asked whether a generator could be used to temporarily power the intersection to keep vehicles moving safely. Scout Senior Signal and Lighting Technician Dwayne Brown was dispatched to take his assigned backup generator and meet MoDOT Intermediate Signal and Lighting Technician Nathan Collins at the intersection near the stadium.

Shortly before the match ended, the signals came back online on their own, meaning the generator wasn’t ultimately needed. However, the quick coordination and teamwork among Customer Service, the JOC, IT, and field technicians did not go unnoticed. Their ability to immediately pivot to urgent needs demonstrates the strength of their training and their commitment to keeping the system running smoothly.




Comments

Post a Comment

Popular posts from this blog

KC Scout Teams Prepare Emergency Operations Plans for 2026 FIFA World Cup

-
Image
Preparing your city for an event that is viewed all around the globe is no easy feat, but KC Scout handles the pressure with ease. With the FIFA World Cup fast approaching Kansas City, our top priorities remain clear: keeping travelers safe and traffic flowing smoothly across the KC Metro. With hundreds of thousands of tourists flooding into our city traffic snarls are inevitable, but it is our job to minimize the damage as much as possible. With that goal in mind, Scout is creating Emergency Operations Plans (EOPs) for its four major functional areas to anticipate and respond to a range of situations that could likely occur to disrupt the tight schedules of getting teams, coaches and fans to the Stadium for their scheduled matches. There was no stone left unturned when coming up with these EOPs. With our teams’ years of experience and extensive knowledge of Missouri’s roadways, we collaborated to create plans covering everything from staffing needs to the most efficient way to rep...
Read more

Introducing Josh Stark: KC Scout's Newest Locator

-
Image
  It is important to be aware that with new opportunities constantly arising, our team here at KC Scout is ever-changing. It is even more important to get to know your new team members and make them feel welcome and part of the team. With that being said… meet the new Kansas City Scout Locator, Josh Stark! Josh joined the team at the top of the year, and from the very start he fit right in and got along with everyone. His easygoing nature is matched with a wealth of experience. Throughout his years in the workforce, Josh has worn many hats. He has worked in security and Debt Collection, been a medical courier and a school bus driver. Josh is excited to step into the role of a KC Scout Locator.  “I’m excited to learn a new job that has me both in the office and out in the field on a daily basis,” Stark said. “That’s a strange combo that I haven’t necessarily dealt with, however I’m more excited to be out in the field and less in the office when spring and summer hit.” Outside o...
Read more

TMC new operator training

-
Image
KC Scout is made up of a skilled group of experts all working towards one goal: reducing traffic jams by improving rush-hour speeds, increasing safety, decreasing incidents, and responding to traffic situations. A key part of this group are the traffic management center operators - the eyes and ears of KC Scout. KC Scout strives to invest in its team to ensure they employ the best of the best. So how are these operators trained? In addition to the wide variety of experience they bring to KC Scout, the team is also provided with additional training from an expert - Training and Innovations Coordinator, Mary Bundridge. Bundridge got her start in traffic management at KC Scout as an operator herself. Over the years, she worked her way up and gained a wealth of supervisor and project management experience. She now shares her knowledge with multiple traffic management centers by hosting workshops and various trainings. "Even though I now support several TMCs, I have to admit, I have a ...
Read more